Shipping policy

Shipping Policy
At Pets On Strike, we’re committed to getting your pet’s wholesome, freeze-dried meals and treats to you quickly. Here’s what you need to know about our shipping process:
Processing & Delivery Times

• In-Stock Orders: We process and ship in-stock orders within 0-1 business day (Monday–Friday, excluding holidays).
  
• Carriers: We partner with trusted carriers like USPS, FedEx, and UPS to ensure reliable delivery.
  
• Transit Times: Delivery times vary by location and carrier. You’ll receive a tracking number via email once your order ships, so you can follow your package’s journey right to your door.
  

Shipping Costs

• Shipping costs are calculated at checkout based on your order’s value.
  

Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking link. Use this to monitor your package’s progress and estimated delivery date.
  

Delivery Address

• Please double-check your shipping address at checkout. We’re not responsible for packages lost or delayed due to incorrect addresses.
  
• Need to update your address after placing an order? Contact us immediately at orders@petsonstrike.com.
  
• We’ll do our best to assist, but changes aren’t guaranteed once an order is in transit.
  

International Shipping

• Currently, we ship within the United States. For international inquiries, please reach out to our team.
  

Damaged or Lost Packages

• If your order arrives damaged or doesn’t arrive at all, let us know within 7 days of the expected delivery date. We’ll work with you to resolve the issue—your pet’s happiness is our priority!
  

Questions?
We’re here to help! Contact our friendly team at orders@petsonstrike.com for any shipping-related questions.

Thank you for trusting Pets On Strike to nourish your pet with the best nature has to offer!